Privacy Policy

1. Introduction

BitPayPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency exchange platform. Please read this privacy policy carefully.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, date of birth, and government-issued identification
• Financial Information: Bank account details, payment card information, and transaction history
• Verification Information: Documents for identity verification and KYC (Know Your Customer) compliance
• Account Information: Username, password, and security questions
• Communication Data: Records of your communications with our support team

3. Automatically Collected Information

When you access our Platform, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and trading activity
• Cookies and Tracking: We use cookies and similar tracking technologies to track activity and hold certain information
• Location Data: We may collect information about your location based on your IP address

4. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Verifying your identity and preventing fraud
• Complying with legal and regulatory requirements
• Sending you technical notices, updates, and support messages
• Responding to your comments, questions, and customer service requests
• Monitoring and analyzing trends, usage, and activities
• Detecting, preventing, and addressing technical issues and security threats

5. How We Share Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your consent or at your direction
• Fraud Prevention: To prevent fraud, protect our rights, and ensure platform security

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information for regulatory compliance, fraud prevention, and dispute resolution.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Portability: Request a copy of your data in a portable format
• Withdrawal of Consent: Withdraw consent where we rely on consent to process your information

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We will take appropriate measures to ensure that your personal information receives an adequate level of protection.

11. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: